How it works

A typical visit

No shop drop-off. No waiting on hold with a big-box store. We sit with you until the thing you wanted to do actually works.

1. 1

   You call or send a note

   Share the town, the device (or “I am not sure”), and what you want to do. A son or daughter can book for a parent. We will suggest a time, often within a few days — sooner for scams and lockouts.

2. 2

   We come to the house

   Most visits are 60–90 minutes at the kitchen table. Bring the computer, phone, tablet, and any paper with passwords if you have it. We will not judge a messy desk.

3. 3

   We work at your pace

   We explain in everyday words. You can stop us and ask again. If you want to practice FaceTime three times, we practice FaceTime three times.

4. 4

   You keep a written recap

   Before we leave, you get a simple note: what we changed, where to find it, and who to call. If a family member booked, we can email or text them the same recap.